Possibly occurring damage in transit will be replaced by us.
After we have placed the Tranpsort order with UPS, you will be notified by UPS that package (s) are traveling to you. These will usually arrive within 1-2 days. If you are not home at the time of delivery, parcels weighing up to 20 kg will be dropped off at a UPS access point near your address where you can be picked up within 7 days. For parcels over 32 kg, a second delivery attempt will be made. You can contact UPS first and schedule the 2nd delivery. With the parcel number you can see on the UPS website the transport route and the day of delivery, but not the delivery time.
If at the time of your order you do not know whether you will be home on the day of delivery, you can give us the name and address of another person who can accept your package. We will then ask UPS to deliver it to the appropriate person. UPS deliverers are not entitled to hand over packages to other persons. In such cases, UPS will not be liable for the loss of any packages. For reasons of youth protection, wine parcels may not be handed over to minors!
Germany: 1 to 2 days
EU-countries: 2 to 5 days
UPS will deliver from Monday to Friday from 8am to 6pm.
If you want to avoid having your package delivered to a neighbor, we ask for your message stating the name and address.
If you are not at home on the first delivery attempt, the courier will leave a notification in your mailbox indicating the address of the UPS access point where you can pick up the package during the following 7 days. Packages weighing more than 20 kg will be delivered to you a second time. In this case, please contact UPS for an appointment.
We point out that in some countries within the EU different rules for the import of wine where you can be asked to pay excise taxes and VAT. For information please send an e-mail or phone.
Zone 3: Belgium, Denmark, France, Luxembourg, Netherlands € 13.70
Zone 4: Monaco, Austria, Sweden, UK € 16.50
Zone 5: Greece, Ireland, Italy, Northern Ireland, Spain € 18.60
Zone 31: Croatia, Poland, Slovak Republic, Slovenia € 14.95
Zone 41: Bulgaria, Finland, Latvia, Lithuania, Romania € 17,50
Switzerland - For deliveries to Switzerland we will gladly inform you by e-mail about the prices of our products, shipping rates and import conditions. Please send your inquiry by e-mail to: firstname.lastname@example.org
Pre - Transfer to our bank account by (we recommend to use the system SEPA). The order will be shipped immediately after receipt of payment..
Purchase on account - Payment by bank transfer 10 days from invoice date We will send you our invoice
together with the goods or by E-Mail, with the request to transfer the invoice amount to our account within 10 days without deduction of cash discount.